Your Employee F*cked Up

When you hire people, and they make mistakes…

Remember that you must be graceful with them.

Yelling at them will never be helpful.

The first thing I focus on is intention.

I ask myself, "Is this a problem of intention?"

When I mention intention, I want to know if they genuinely WANT to do a good job.

If I don't believe it's an issue of intention…

I approach it with kindness and ask them to devise a plan to ensure the mistake doesn't happen again.

This will establish a new system for the business in the future.

It prevents anyone else in their position from making the same mistake.

However, if the mistake was made despite being part of an existing system…

I will question their intention.

I only become upset about mistakes that have already occurred.

It's important to involve your people in finding solutions.

Because they cannot fully embrace something if they don't help build it.

You've got this man...